Our Services

**DRVA Emergency Roadside Assistance Policy**

 

At DRVA, we are committed to providing top-notch emergency roadside assistance services to our valued customers. To ensure a smooth and transparent experience, we have established the following policy guidelines:

 

**1. Cancellation and Rescheduling:**

   - Customers are allowed to cancel or reschedule their emergency roadside assistance service up to 48 hours before the scheduled start time without incurring any additional fees.

   - To cancel or reschedule a service, customers are required to contact our customer support team at drva@drvarescue.com.

   - Any cancellation or rescheduling requests made less than 48 hours before the scheduled start time may result in additional charges.

 

**2. Refunds:**

   - Please be aware that DRVA does not provide refunds for canceled services.

   - In cases of cancellation within the 48-hour window, customers may be eligible for a credit or rescheduling, subject to availability.

 

We understand that emergency situations can arise unexpectedly, and we aim to accommodate our customers to the best of our abilities. If you have any questions or need further clarification on our policy, please do not hesitate to contact our customer support team.

 

Thank you for choosing DRVA for your emergency roadside assistance needs. We are here to assist you whenever you require our services.